how to accept wex cards

Both private businesses and the government use fleet cards. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Terms of Service. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Accepted Cards | Square Support Center - US Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. They want my medical records to prove the medical necessity. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. They do not give time to make payments. For the tightest security, use Exact Match. How does it work? Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Id rather just use my Spark card and get the cash back. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen ERGs drive diversity by fostering new bonds and communities across the company. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. We are going through the same situation. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Pumacard - Fuel Cards Australia I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. But any dental work or Vision appointments are denied. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. How can I go about it? Other Fees Additional card:$8 per card. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Our card works at a variety of merchants. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? For example, a gallon-per-transaction limit for a type of fuel. They are nightmare if there is a problem. How to Use a Wex Fuel Card: A step-by-step guide EFS/WEx decided to debit our account and send us a check. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. What if additional documentation is required? I thought this would be beneficial. This type of billing is unethical at the very least. You bet. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Referral Partners WEX is the worst! and wont correct it. In Report Value, enter the drivers name. Fill out this form! WEX is complete rip-off. They are a credit card company never has an HSA ever asked me for receipts before ever. WEX adds Visa to virtual payments offering - Emerald Coast Merchant Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. WEX Fuel Card | Office of Administration - Missouri However, they will continue to take my monthly contribution out of my paycheck. Privacy Policy. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Every vehicle you lease through GSA Fleet has a corresponding WEX card. We are FSA account holders that are managed through WEX health. A few months later an obnoxious debt collection company starts hounding us. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. I have asked for a manager many times but no one has EVER called me back. They have a long history of giving back, engaging with local. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Portland, ME USA 04101. WEX adds Visa to virtual payments offering. However, you can get an idea of the costs, depending on which type of fleet card youre taking. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. The company should have planned for this. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Even after we paid their extortion money, WEX kept our account locked. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. 3 reasons we see people flipping to a fuel card: Apply Now In the Funded Amount field, enter the amount of the money code. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! an account in a name who is not associated with our company. The money code information displays at the top of the screen. How does this make any sense whatsoever?? Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. We have no recourse. INACTIVE makes the card unavailable to use. This company is either competent or fraudulent. They didnt migrate that amount over to the new. Youll want to find a company that will charge you as close to cost as possible. It is a shame, I was a client for about 20 years. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. WEX Fuel Cards | Ford Commercial Solutions In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. In the Policy Number menu, choose the policy that will receive the limit. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Click Limits in the top menu, then Update Limits. 2023 Host Merchant Services. I have been trying to get my claim processed for a month now. WEX Fleet cards are to be used only for fuel purchases or roadside services. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. As more data is collected and trends identified, he expects losses to decrease even further. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? They are trying to cover up their lies by sending some spam emails as well. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. How do I qualify for Love's Express Credit? The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). They are doing this to many other businesses I found out. The due date was 1/20/2023. Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. They lost a very long term customer over this. We were charged finance charges on the new account, over $600!!! Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. This way we can show businesses working with Upside that their offers for you are driving more business for them. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Merchants most commonly describe unexpected incidental fees and high termination fees. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Exxon Mobil should be aware of this. It was my banker that advised me to contact them first. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. As with most things in business, if you make it easier for customers, youll see more sales. Wex Inc also agreed to payout other various costs related to the delay. WEX, Inc. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Wex Inc. Credit Card Processing 2023: Reviews & Complaints Sent payment again by certified mail, they received it, but Charged $85 late fee twice This review will focus on Wexs payment acceptance products for merchants. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. What payment methods are accepted? - Upside It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Under the Contract ID drop-down, choose the account from which the money code will be drawn. The benefits are straightforward. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. It's a cut throat industry. Accepting Fleet Cards - How to Accept Wex, Voyager, and More This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. After getting a charge of over $681 on a $3000 bill we called. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. They didnt send or email a notice that amounts were due. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. The Prompts Information section appears. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . A confirmation displays. Choose the new status. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Various vendors offer many different types of fleet cards, such as Wex and Voyager. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Get to know COBRA regulations and how they impact you | WEX Inc. High-risk merchant services provided through Electronic Merchant Systems (EMS). Referral Partnership FAQ In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! How does it work? But within the category of purchasing cards are several different possible rates. WEX appreciates the BBB bringing this to our attention. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Wright Express is backed by its own bank, while Voyager partners with US Bank. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Hard to get a hold of. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. I will be closing this account as soon as I get my funds. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. This allows us to see the company through a different lens or perspective than we normally would. I am the bookkeeper for a company vexed be WEX. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Here Are The Processors Who Don't Hide Fees. Click Save, then confirm the information. For example, a Texaco fleet card can be used at Texaco locations. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. On the Policy Management screen, you can edit existing policies or create new policies. WEX, Inc. is ran by idiots. Most often, people choose Report Only, so the drivers name only appears on reports. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Anyone recommend an attorney? It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. In the Issue To field, enter the payeefor example, the driver or merchant. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. If you have your own Wex Inc. complaint to make, please do so in the comments below. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The card can be used at any gas station that accepts the card. Add a reference number and note, if desired. WexLocationCode.setTransientValue("wex02"); Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. They never revealed that to us and what was noted was a 6.99% interest rate. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Scammers!!! Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards Related Article: Introduction to Credit Card Processing Rates and Fees. Enter and confirm an email address. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. When you take fleet cards, the funding time depends on the type of card and the processor. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. I use my premium refunds to pay for the next months premium. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. (207) 773-8171 Corporate Office. Fleet cards also allow businesses to control how drivers spend on fuel. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Merchant Cash Advance A new account was opened for our company that we were unaware of because WEX changed their system. Again, there was NO explanation or warning. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. ERGs drive diversity by fostering new bonds and communities across the company. Look for the QBO file you saved in Step 1 and then select Open. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. by admin / Thursday, 26 July 2018 / Published in Posts. On the Credit screen, select the contract for which youd like to view the credit balance. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. At WEX they act as stewards of their communities. We also accept certain types of digital payment methods. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Wex gas card approval NO PG! - YouTube Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. On the Card Details screen, set up the info needed for this card, including policy number and card status. As a result, standard interchange rates that are the standard of such networks are not applicable. EMV Credit Card Machines Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Who do I contact? So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Ready for the ultimate credit card processing experience? Get the latest Health Trends & Insights news in your inbox. Dont use them, spread the word not to use them, I will be posting on every review site. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Fleet cards require using equipment that can support enhanced data. To create a new policy, click Policy Management in the top menu, then Create New Policy. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. ACTIVE makes the card available to use. Fleet Fuel Services | Element Fleet PDF Commonly Asked Questions Regarding The WEX Health Card - Participant If you would like to interview Phillip for your story or podcast, please reach out here.